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Our solutions developed for Government, Finance, Telecommunication, and Education verticals, have made a significant mark on some of the core ICT transformations in the region

Central Registry of Compulsory Social Insurance established the national database of contribution payers of compulsory social insurance, insurers, and insured persons. The database is established by data migration from existing databases of Republic Pension and Disability Insurance Fund, Republic Fund of Health Insurance, National Employment Agency, Tax Administration and Serbian Business Registry Agency.

As a member of a consortium that implemented this large-scale project of national importance, we were in charge of data migration and data exchange module. Data migration included data gathering, analyzing and consolidation, from all relevant institutions, in order to constitute one relevant database for the whole country compulsory insurance. The data exchange module is responsible for data exchange between all relevant institutions. It also handles communication between different modules within Central Registry Information System using Oracle SOA Suite and Oracle Fusion Middleware.

Central Registry of Compulsory Social Insurance Information System

Health Insurance Fund of Serbia Information System Improvement, Support, and Maintenance

Serbian Health Insurance Fund – SHIF (annual budget – US$ 2.6 billion) is a national institution for management of compulsory health insurance In Serbia. SHIF has 2,400 employees, 180 branch offices and manages financing health service for 7.2 million citizens. Soneco participated in several components of SHIF information system:

Database of insured and related records – The  records on insured persons and related claims within the public healthcare system. The implementation included installation and configuration of more than 750 workstations and 170 servers, 25,000 hours of training, over 800 field activities, as well as data conversions at more than 70 sites, spanning over 2.5 million persons and 50 million records. Nowadays, records on all claims and services for 7.2 million citizens are in this database. The system is fully integrated with key external stakeholders: Tax Administration (health insurance contributions), Business Registers Agency (registered legal persons) and Treasury Administration (payments of contributions for health insurance on a daily basis), as well as with Pension Insurance Fund.

Electronic invoicing of medicines and medical aids prescribed and dispensed under mandatory health insurance coverage –The link between the SHIF and more than 1500 pharmacies, pharmacy chains and orthopedic companies. SHIF branch offices receive and process over 1000 electronic invoices with more than 5.5 million items each month, with 30 details about the insured person, dispensed medicine or aid, healthcare institution and issuing physician. The centralized database now has more than 300 million records.

Primary healthcare E-Invoice – This system collects and processes more than 15 million records each month, for calculation of coefficients used in the capitation formula.

Inpatient care electronic data exchange – The project is introducing the payment model based on diagnosis-related groups (Australian DRG). The project tasks included: management, development, and harmonization of the system for electronic invoicing and reporting on services rendered at the secondary and tertiary level of healthcare services (more than 8 million services each month). The project also included management of software development for grouping of services under diagnosis-related groups.

According to capital valuation and with a staff of 36,000 employees, Electric Power Industry of Serbia (EPS) is the largest enterprise in the country.

Customer Master Data Management System was the first enterprise-wide IT project in EPS after reorganization. The CMDM system integrates customer data from the legacy IT systems in different branches and departments. Data models of nine different billing systems were analyzed and prepared for data extraction and transfer. Data updates from 33 database instances are captured and synchronized at the central location in the EPS data center. On the central location data are transformed and data quality is enhanced by using Oracle EDQ (Enterprise Data Quality) and reference data sets from Post of Serbia, National Bank of Serbia and Serbian Business Registers Agency. Finally, transformed data are loaded to the OLTP (On-line Transaction Processing) database and the data warehouse.

We were subcontracted by Oracle for data model analysis, data transformation, development of ODI (Oracle Data Integrator) transformation procedures, integration with external systems, version and release management, maintenance and monitoring

electric power industry

Electric Power Industry of Serbia Customer Master Data Management

banknotes and coins

Institute for Manufacturing Banknotes and Coins, National Bank of Serbia Specialized ERP Solution

The ERP solution for keeping track of manufacturing process, supply chain, client orders, sales, stores, accounting, etc. was developed in 2007, and is improving ever since. It was created for Institute for Manufacturing Banknotes and Coins. Special attention was paid to products with unique identification numbers: bank notes, tax, Serbian excise stamps and prescription forms.

Very important part of the solution is B2B Authorized Buyers Portal, the application that keeps track of all the orders and distributions of products and allows e-orders to authorized buyers, such as healthcare institutions, pharmaceutical companies, and tobacco and liqueur distributors. Over 2000 authorized buyers can electronically place orders for assigned products and track order status. About 10,000 orders are made every month. Developed ERP Solution is fully integrated with General Ledger of National bank of Serbia (Oracle EBS).

We were, within a consortium, in charge of the ERP improvement, support, and maintenance.

Integrated information system OpIS, is currently in use in over 30 municipalities throughout Serbia. Modular in structure, OpIS is designed to cover all the administration processes within the municipality, bringing new quality to the way the local governments deliver information and services to the citizens.

Our integrated information system for municipalities complies with E-government standards. They dictate an evolution in government to citizen communication, raising the quality and efficiency of government services, allowing smoother interaction between the municipalities and citizens.

municipal system OPIS

Municipal Informational System OpIS

tax administration

Tax Administration of Serbia Individual Tax Return Project

In this project, we worked as a part of a large consortium on development and implementation of a major tax information system for Tax Administration of Serbia.

We conducted a series of activities that are integral to the processes of the tax calculation and collection administration. We were responsible for analysis, design, testing and implementation of a subsystem, for building and accessing the registries. These registries centralize valid data, enhancing the validation of tax application admission.

The implementation was executed by the employment of various technologies and tools, including Oracle Database Server 11g, Oracle WebLogic Server 11g, Service Oriented Architecture (SOA), ADF, Java, EJB 3.0.

The development of security software solutions was accomplished through an outsourcing contract with the Swedish company Verisec, and included the development and testing of a strong two-factor authentication (2FA) for remote access to the corporate network through a VPN, based on the client’s work specification. The primary applications are in increasing the security of banking and financial organizations’ systems and secure remote access through the unprotected public network (such as the internet). The system consists of two components:

Freja appliance – It provides RADIUS server authentication, the web console for configuration and control, and the server providing the SOAP interface for application access. The authentication requests are received over a NAS (Network Access Server) and checked against the attributes in the LDAP directory and the local token store. The supported authentication methods are OTP (One-Time-Password), Kerberos (static password) and mixed (OTP + Kerberos).

OATH-compliant OTP token – In the case of the OTP authentication, the token generates a one-time password that is checked by the server. This provides a 2FA, as the generated password depends on two factors – something that the user knows and something that the user has.

security verisec

Security Software Solutions for Verisec


Insidernews Android and iOS Application

In cooperation with an external customer, we were in charge of design, development and implementation of an Android and iPhone compatible smartphone applications and back-end application Insidernews.

argeting primarily Austrian and German users, Insidernews provides real-time information about stock market changes, news, and overviews. By connecting world’s leading data, Insidernews enables its users’ instant access to latest financial, political and social news updates, through the innovating interface. The users can create watch lists and follow companies of interest. They can access stock history chart with an optional timeframe for data display and receive notifications based on defined interests.

The development process included application design, back-end and Android development, as well as iOS development. The employed technologies and tools include Perl, Java, Android, Objective-C, JavaEE, PostgreSQL, EJB 3.0, PrimeFaces, SOAP, WS-Security, REST-WS, and WildFly Web Server.

For more information about our projects…